Are You Willing to Wait for Quality? Are Employees?

In a Wall Street Journal online article entitled Starbuck Baristas Told No More Than Two Drinks writer Julie Jargon relates that Starbucks is trying to improve the quality of its product by slowing down the baristas that make the drinks. (I find it amusing that someone with the last name of Jargon writes on Starbucks, the …

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An Essential Tool of HR: COFFEE

HR folks are some of the hardest working (and underappreciated) people I know. Long hours, difficult decisions, difficult people, tons of paperwork (assuming you are a “transactionist”) and a lot of reading (if you are studying for the PHR/SPHR/GPHR or are just being an “environmental scanner” or blog reader.) I know I start my day …

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Ageism in the Workplace

As I was watching the reflection of my hair being cut the other day I thought out loud “Holy crap, look at all that gray hair.” The woman cutting my hair consoled me with “At least that is better than loose.” Not the greatest of consolation, but it got me to thinking. As many of …

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Smell the Coffee: A Couple of HR Observations

Must have been a tough day today, perhaps due to a 3-day weekend for some, because at least two blogs had a coffee theme. (Ah coffee.. that aromatic nectar of wakefulness). Kris Dunn, The HR Capitalist, weighed in on the Starbucks story about a court decision requiring Starbucks to pay baristas $100 million in back …

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