At Thanksgiving say Thank you in Fact Say it All the Time

  About 11 months ago I wrote a blog post called Verbal Appreciation is a Big Deal. I was reminded of that as I read two things this week. Many of my Facebook friends are doing “I am thankful for…” posts this month. I started thinking that rather than being thankful for things we need …

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Who Do You Treat Better? Customers or Employees?

  Have you ever been in an establishment where it was apparent that the employees were unhappy? How was your experience as a customer? In my experience it has generally been a less than positive event. If this has been your experience as well then perhaps you need to take a look at your company …

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Drowning Employee Engagement: Lifeguards Get the Ax

This goes under my category of more stupid HR. Sometimes you just have to wonder who is making some of these decisions. Some lifeguards in El Monte made a parody video of a very popular pop song video. They posted it on Facebook. Their efforts at being engaged in their jobs were drowned when they were all …

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Keys to Effective Customer Service

It has long been felt that there is a positive relationship between employee engagement or employee satisfaction and sales. (See: The missing link: How customer service drives sales and market share.) Cathy Missildine writes about this frequently in her blog. Now in addition to the metrics that show this relationship there is also scientific support. …

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Is Boredom the Opposite of Engagement?

Associate professor of Strategy and Organization and blog writer for the Harvard Business Review Mark de Rond asked the question “Are you Busy at Work, but Still Bored?” He indicated that he has a job that many of us would probably envy, at least I would, yet he is bored with it. In reading his …

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The Value of Games in Work and Life

  Occasionally it is important to take a look at things from a perspective other than the one you have on a daily basis. That is why I am writing about the value of games in work and life. This is based upon a TED talk that was given by game designer Jane McGonigal entitled …

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Higher Purpose HR: Driving Engagement

It has long been known that organizations that identify a “higher purpose” for their existence engender more loyalty with their constituents than do other. Obviously religions, revolutions and political parties know this and try to define their “higher purpose” in order to drive engagement. According to a recent survey done by Calling Brands, and reported …

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Checklist for Establishing an Ideal Work Ethic: A Guest Post

This is a Guest Post written by Sam Peters, a blogger who often writes for HR and Career sites. Today he writes on a checklist for establishing and ideal work ethic. While the recipe for creating the perfect work environment is different from company to company, there are certain aspects of establishing workplace ethics that …

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Looking at the Future: Some Predictions for 2012

This is number 801 on this blog and at the end of the year it is about next year. One of my favorite “futurists” is Joyce Gioia who writes the Herman Trend Alert. I have selected several of her prognosications to post some excerts of here today. So here is Looking at the Future: Some Preditions …

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Shocking News? Young Employees Most Likely To Leave Jobs

A study by Mercer, as reported by SHRM, showed that younger workers are more likely to leave their jobs than older workers. According to the article “The consulting firm, which found employee loyalty eroding in general, said workers ages 16 to 24 globally were an average of 10 percentage points more likely than the overall …

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