Listening the correct way: An interview with Paul Endress for #SHRM18

Everyone in HR understands the importance of listening. We read about it all the time. We are trained in the value of active listening when interviewing or interacting with employees. However, I learned in a conversation with Paul Endress that active listening is not enough. To be very good listeners we need to be engaging …

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Key Outcomes for Employee Communication

A lot of verbiage is spent on what makes for good employee communication. Many people put a lot of time into thinking about the “hows” to do employee communication. But you need to think about the “outcomes” of your communication. Before we get to outcomes however, let’s review some of the¬†building blocks of employee communication. …

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