Why Office Setup Plays a Large Role in Employee Happiness

Today’s post is brought to you by my friends at SocialMonsters.org By the end of the 1960s, human resource professionals had already discovered the link between office design and the productivity of employees. Soon after that, it was apparent that workplace happiness played a direct role in worker retention. With people spending one-third or more …

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Employee Attitude or Management Attitude? Or Both?

Kris Dunn’s great riff on customer service attitude at Enterprise Rent-a-Car reminded me of a topic I was going to post on a couple of weeks ago. Cathy Martin, writer of Profitability Through Human Capital, and I were talking about grocery shopping. We both shop at Kroger and Publix. Both are fine companies and I …

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