Listening the correct way: An interview with Paul Endress for #SHRM18

Everyone in HR understands the importance of listening. We read about it all the time. We are trained in the value of active listening when interviewing or interacting with employees. However, I learned in a conversation with Paul Endress that active listening is not enough. To be very good listeners we need to be engaging …

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From the Archive: One secret to understanding people better

I was able to read and finish a book on a flight to a conference in Las Vegas last week. The book is Dave Kerpen’s The Art of People. It is a very readable book chocked full of pretty sound advice. The subtitle of the book is “11 Simple People Skills That Will Get You …

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Carnival of HR- HOT of the press

Here it is the middle of July. I don’t know about you but here in Atlanta is is HOT! So it is a good time to stay indoor and get some reading done. Here is a great selection of blog posts from HR writers. It is hosted by The Girl in HR, Andrea Devers.  There …

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The “why” in performance evaluations

Consulting guru Alan Weiss writes, in his February newsletter,  that “We often believe that praise will help people solidify improvements and continue to grow, and critique will often correct poor performance and help people to do better.” That is often the underlying assumption in performance discussion, even the appraisal event. However, Weiss goes on to …

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Three great reads for Thursday to educate and inform

I am presenting to you today three great blog posts from the reading that I have done. I hope you found them as educational and as informative as I did. Number 1 This post comes from Matt Monge of The Mojo Company. I met Matt at an HR conference where we were both presenters. I …

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Listening- The #1 Core Competency?

Tom Peters, in his book The Little Big Things, list listening as the 112th of 163 things that are important. Peters goes through a long list of what listening is. Listening is, among other points: The ultimate mark of Respect The heart and soul of Engagement The basis for true collaboration The basis of community …

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Four ways bosses could be better

I recently did some supervisory training for a client. We discussed how they could be better bosses, but at the same time they talked about how they would like to see their boss be a better boss. I thought it might be beneficial to pull this post out from 2013 and publish it again. We …

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A Lesson from Drucker: Managing your boss

Everyone has a boss. Many of us have several. Often we would like to have better ones, but if you can’t trade in the boss you can attempt to make the ones you have better. How do you do that? Peter Drucker has some guidance for that process. The boss list He said the first …

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Are you actually listening?

I happen to have NPR on my radio this afternoon and listened to a show called “On Being” hosted by Krista Tippett. Her interview guest was Dave Isay, the founder and president of StoryCorps, a show that records conversations of everyday people and preserves them in the Library of Congress. StoryCorps tagline is “Celebrating 10 …

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5 Ways to tell a new employee they need to improve

My experience has been that managers, supervisors, and HR people dread having to tell an employee that their work is not up to par or they need to improve or they need to change something that is disagreeable. Here are 5 ways to tell an employee they need to improve. Avoid it in the first …

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