There are many uses of artificial intelligence (AI) that are making their way into the HR department. Recruitment was one of the first areas to see the use of AI, but it is being used to analyze employee data, help with program enrollment, removing unconscious biases in decisions and more. One area that is also being impacted is in determining employees who are thinking about departing. A couple of years ago it was announced that Hewlett-Packard had such a tool, but now it appears to be more widespread.
Scanning the data
Veriato, a company concerned about company security, has a number of products that pay attention to human behavior. One of these tools can help companies predict which of their employees is likely to quit their job. According to an article in CMS Wire:
“It tracks employee computer activity — emails, keystrokes, internet browsing, etc. — and stores it for one month and implements an AI system that analyzes the data to determine a baseline of normal activity patterns in the organization.”
It then flags the outliers, reports them to the employer, detects changes in the tone of communication and then tries to predict when employees might be thinking of leaving.
Useful tool or creepy?
Even though I am a big fan of AI, I was not so sure about this one. I can certainly see how this could be useful in predicting staffing levels but at the same time it comes across as creepy. I had questions about this, such as do the employees know their behavior is being recorded at this level? Is this information being given to the employees’ managers, and if so, how does this alter the behavior of the manager toward those employees?
What do you think?
Is this use of AI a good thing? Would you use it? Do you use it?
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