Tuesday at #SHRM17 started off with a rousing presentation from Patrick Lencioni, CEO The Table Group. Patrick’s theme was selecting the right team. He had a great deal of information but the information that I thought was most important to record was his advice on selecting the right team. He said:
- We need to stop focusing on technical skills and measurables. Today because technology changes so fast we need to hire for attitude.
- To find those people you need to improve interviewing. That is done by:
- Avoiding silo’ed interviews. Do team interviews, or as least debrief after the first interview and make it so you can drill down and collect more information
- Conduct non-traditional interviews- get out of the office-see how they act in the real world. One example given was one CEO who would go early to a restaurant and give instructions to have the wrong order brought to see how the candidate would react to that “adversity.”
- Ask questions more than once- the Law and Order style of questioning
- Scare people with sincerity- Get people to reveal their core values.
Changing nature of work
The other major presentation I heard was Gary Kushner’s The Changing Nature of Work: Five Global Trends Impacting HR Strategy. Gary’s five trends include:
- Demographic shifts are changing. As Gary says most of us have heard this before, but it continues to be relevant, especially because we have five generations in the workforce.
- Socially networked workplace. Gary does not mean employees on Facebook or Twitter, he means employees who have the ability to tap resources from around the globe to solve problems.
- Rise of microwork- More and more resources provide opportunities for bits and pieces of work to be done. Should employees be allowed to use these microwork resources? That is a question of the future.
- Machine learning- they are getting smarter but Gary does not think machines will entirely replace people, but certain jobs will be replaced by AI.
- Human Capital Advantage- We have a number of issues with our employees and what we can provide them. According to Gary these include:
- Freedom and flexibility
- Ability to grow by doing work that is enjoyed
- Ability to get a second paycheck after the day job
- Competition and recognition
- And be actively engaged
Gary summed up his presentation by saying we have to:
- Think creatively,
- Strategize and align carefully
- Plan for the future
This venue is huge. The expo hall was enormous and you get foot sore but the vendors were fantastic. I interviewed several and they will be profiled later in the week.
If you want to read other people’s impressions of the conference then search Twitter or Google for #SHRM17.