Two Words to Help Defuse Conflict

In HR or management you are often faced with situations that arise out of conflict. Often these situations are ignored until they blow up in your face. I frequently hear from people that they hate conflict and in reality most people do, but some people are much better at handling that conflict.
In HR you had better be prepared to deal with it. Would you like to have a way to be able to handle conflict better and disarm situations? Who wouldn’t? In this short video below Marie Forleo provides us with two simple words that will work wonders. Marie is not in HR. She is the founder of MarieForleoTV and a very successful entrepreneur. She delivers messages on a variety of subjects that are always informative and entertaining. I subscribe to her videos and always find them helpful. This one in particular has a valuable lesson.
Watch to learn the two words.

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